Booking Conditions

Please read the following terms and conditions of booking holidays through our company. None of the conditions can be verbally changed and if any amendment has been agreed they will be confirmed in writing.

Bookings

When you have decided on accommodation and dates of your holiday we will let you know within 7 days if this is available. We will then send you a booking pack that must be completed and returned to us with the 10% deposit of the total rental fee. The booking is only complete once we have issued our conformation letter.

Price Guarantee

Once you have booked and paid the deposit for your holiday we guarantee the agreed price.

Payment of balance

The balance of the holiday must be paid at least 8 weeks prior to your departure date. If the balance is not received within this time we reserve the right to retain your deposit and apply the cancellations fees listed below.

Accommodation

You and your party are responsible for leaving the property in the same condition as you found it. You must inform the Turkey based office of any damage that you may find on your arrival to ensure that you do not later receive any damage costs to the accommodation. The Turkey office can also be contacted if any of the equipment does not work during your stay.

Changes and cancellations by us

It the accommodation becomes unavailable due to unforeseen circumstances we will endeavour to try and find alternative accommodation for your holiday at the same cost. If we can only find a more expensive property we will ask for the difference. However if this is not acceptable we will make a full refund. This holiday can also be cancelled if full payment is not received within the given time frames.

Cancellation of booking by you

Cancellation of the booking can be processed if received in writing by yourselves. Cancellations fees are listed below:

Services

We can not be held responsible for any main services such as electricity, water etc, nor any actions taken by authorities beyond our control. However our Turkey office can be contacted to explain the difficulties and keep you up to date with progress of resolving the problems.

Complaints

Any complaints that you have regarding the property can be discussed with the Turkey office and they will endeavour to try and assist in resolving the problem whilst you are still on your holiday. However if the complaint is not resolved you must write directly to the property owner within 28 days of your return to the UK. Our company works and an agency to place people in holiday accommodation so we can not be held responsible for any complaints regarding the property themselves.

Flights

We are unable to arrange any flights for your bookings however we will issue you with contact numbers of flight companies in your holiday pack.

Transfers

We are able to arrange transfers for you to and from the airport to your accommodation. Please e-mail info@platinumholidays.co.uk with the relevant details.

Prices below are based on a one way journey.

The transfer fees are to be paid to the Platinum Holidays representative in pounds sterling, on arrival at your accommodation.

Data Protection

By booking a holiday through our company and completing a booking form you have given us permission to hold your details on our data base. These details will only be shared with the property owners themselves and members of Platinum Tourism and Travel Agency Ltd.